Royal Worldwide Limo

Escalade


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Policies
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If it's an Airport transfer, a chartered sight-seeing tour, trade show, business meeting, special engagement, wedding, birthday, school dance, or even just a night on the town let Royal Worldwide Limo show you our commitment to quality and excellent service. Royal Worldwide Limo offers a new and well maintained fleet of vehicles, as well as providing you with a professional and courteous staff from our customer service, reservation agents and our drivers. We take great pride in delivering the perfect solution to your luxury transportation needs.

Royal Worldwide Limousine Policies & Conditions:

By placing a reservation with Royal Worldwide Limousine Services you acknowledge and expressly agree to the following policies, terms and conditions and further expressly authorize Royal Worldwide Limousine Services to charge your credit card in full for all charges relating to your reservation, including, but not limited to, a no-show, damage to fleet/vehicle, additional waiting time, etc. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached. For order accuracy, reductions in the amount of time ordered are not permitted once an order is confirmed.

 

Airport Arrival Waiting Time:

Royal Worldwide provides up to 30 minutes of free wait time (up to 45 minutes of free wait time on International Arrivals requiring Customs Clearance) on each Airport Arrival Transfer for you to deplane and obtain your luggage. If you do not meet your Chauffeur or call us within 30 minutes (45 minutes for Intl. Arrivals requiring Customs Clearance) of your plane landing we will consider you a "no-show" and will be charged in full for the reservation. To avoid being charged as a no-show, do not leave your location without contacting Royal Worldwide Limousine by phone.

Point-Point Waiting Time:

Royal Worldwide provides up to a 10 minute grace period at pick-up; before initial booking time applies. Point to Point Transfers include all Port Transfers, Point A to Point B Transfers and all non hourly reservations.

Cancellations:

Cancellations are accepted by phone only.

U.S. & CDN Airport Arrivals & Departure Transfers: Royal Worldwide Limo requires that cancels be received no less than 8 hours prior to p/up time. Round trip Orders must be cancelled as 2 separate orders.

U.S. & CDN Hourly Charters, Packages, and Specials & Tours: Royal Worldwide Limo requires that cancels be received no less than 48 hours prior to p/up time.

International Reservations (Outside US/Canada): Royal Worldwide Limo requires that cancellations be received; no less than 72 hours prior to p/up time. Round trip orders must be cancelled as 2 separate orders.

If you fail to cancel by the prescribed time frames prior to your p/up time you will be charged in full for the order. A $10 admin fee is charged per order on cancels that are cancelled by the prescribed time frame for processing (Admin Fee N/A for Corp. Acct s).

All Deposits are non-refundable; even if you cancel w/in prescribed time frames. The balance in full will be due should you fail to cancel by prescribed time frame or no-show at pick-up. If you cancel by the prescribed time frame the balance is waived minus the deposit.

No-Show Policies:

On all reservations you will be considered a no-show at 30 minutes (45 minutes for Intl. Arrivals requiring Customs Clearance) past your scheduled pick-up time; if you have not met your Chauffeur or contacted us by phone, you will be charged in full for the reservation. To avoid being charged as a no-show, do not leave your location without contacting Royal Worldwide Limousine by phone.

Change Policies:

Royal Worldwide requires that all changes be received by phone (changes cannot be made with drivers) at least 3 hours prior to pick-up for US/CDN Orders; 6 Hours for Intl. Orders & are subject to availability. If, a change cannot be accommodated & results in a cancellation you will be charged in full for the order. Reductions in the amount of time or vehicle size ordered are NOT permitted once an order is confirmed. Tours, Specials and Package Orders are NOT permitted to be changed to standard hourly reservations once confirmed.

Charges & Deposits:
Royal Worldwide will charge your credit card 48 hours prior to the scheduled pick-up time. However, the cardholder is required to present the credit card provided at booking to the Driver at pick-up; with the Voucher confirmation; unless a 3rd party authorization or Corporate Account has been approved and all documentation has been received by Royal Worldwide prior to confirmation of order. Please be advised that all reservations will be charged 20% of total to the card provided at time of booking and remaining balance 48 hours prior to scheduled pick-up. Any cash given to your Chauffeur at the time of service is considered additional gratuity and cannot, by labor law, be recovered or refunded from the Chauffeur.

Vehicle Request Policy:

Royal Worldwide Limousine Services and Affiliates reserve the right to upgrade a vehicle request to accommodate a client's reservation at no charge to the client if deemed necessary by Royal Worldwide Limousine or its Affiliates. Royal Worldwide Limousine and its Affiliates cannot guarantee specific vehicle color requests; however your preference will be noted at booking.

Rates & Billing:

All Rates are subject to audit after order completion; to include actual tolls, parking fees, addl. stops & time allotted, etc. Hourly jobs are billed the number of hours you ordered the vehicle for; then in 1 hour increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept on an order, not the total.
Royal Worldwide Limousine Service rates are billed, including, applicable fees/taxes and a 20% Chauffeur service charge. If you feel you would like to provide an additional gratuity it is at your sole discretion. If, you choose to provide an additional cash gratuity; it is only in addition to the 20% you have already paid for. You will not receive a full or partial refund for the 20% Gratuity by providing a cash tip to the Chauffeur.

Surcharges:

All out of pocket charges, including, but not limited to; road tolls, parking, airport fees and carts will be billed to the client.

Payment Methods:

Royal Worldwide Limousine Services accepts;  Visa, MasterCard, American Express and Discover.

All charges, including gratuities are billed to your credit card/account. Credit Cards are charged prior to p/up time. The Credit Card provided at booking must be present with cardholder at pick-up. Unless a Signed 3rd Party Authorization with required documents has been placed on file and approved by Royal Worldwide prior to pick-up or a Corporate Account has been activated and all required documents received. Request to Switch Credit Cards, once a card has been charged are subject to an addl. 10% admin fee.

Royal Worldwide Chauffeurs do not collect charges in cash. Please be aware if a cash payment is given to Chauffeur it will be considered an addl. gratuity & cannot, by labor law, be recovered from Chauffeur.

Affiliate Service Policy:

Royal Worldwide Limousine Services utilizes, consumes and operates, at its own discretion, Affiliates to provide Limousine and Ground Transportation services as requested by our clients.

Vehicle Images:

Vehicles Images listed on the Royal Worldwide Limousine websites may differ from the actual vehicle; all Royal Worldwide Limousine Affiliated vehicles are late model and impeccably maintained.

Lost or Damaged Items:

Royal Worldwide Limousine Services and its Affiliates are not responsible for items that are left in the vehicle, lost or damaged. Royal Worldwide Limousine reserves the right to charge a delivery fee for returning lost items if found. The rate will be equal to the rate of an Airport Transfer to your location plus 20% Chauffeur gratuity.

Royal Worldwide Limousine Affiliates and their Chauffeurs will assist with luggage at a client's request, but assume no liability for doing so.

 

 

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